How should I handle a bad Google review?

TL;DR: When you get a bad Google review as a plumber, reply within 24-48 hours. Keep it professional—thank them, acknowledge the issue without arguing, apologise where appropriate, offer to fix it privately, and invite them to contact you. Even if the review is unfair, a calm, constructive response shows future customers you’re accountable. Never ignore […]

How Do I Stop Working on the Tools and Work on the Business?

TL;DR: Getting off the tools doesn’t mean abandoning the work you love — it means stepping back so your business can grow without you doing every single job. You need to hire your first employee, build simple systems so they can do the work your way, and accept that your role is shifting from doing […]